Terms and Conditions

1. Company Identification

  • Company Name: Awa In Art
  • Registered Office: Rua da Sociadade N16, Assafora 2705-520 São João das Lampas
  • Tax ID (NIPC): 210326964
  • Contact Information: +351 96 27 25 555 or info@awainart.com

2. Products and Services

Awa In Art offers custom apparel and fashion items produced through Printify, a print-on-demand service. Products include, but are not limited to, t-shirts, hoodies, sweatshirts, and accessories.

3. Order Process

3.1. Product Selection:
Customers choose their desired items, specifying sizes, colors, and designs, adding them to the shopping cart.

3.2. Checkout:
Upon selection, customers must provide accurate billing and shipping details.

3.3. Order Confirmation:
An order confirmation email containing details will be sent upon successful completion of the purchase.

4. Prices and Payments

4.1. Pricing:
All prices are shown in Euros (€) and include VAT according to Portuguese law. Additional costs, such as shipping, are clearly displayed at checkout.

4.2. Payment Methods:
We accept the following payment methods:

  • Credit/Debit Cards
  • PayPal
  • Multibanco (Portuguese reference payments)

5. Shipping and Delivery

5.1. Delivery Areas:
Our Print Providers are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

5.2. Delivery Times:
Estimated delivery time is typically 5-10 business days after payment confirmation. Actual times may vary depending on location and product availability.

5.3. Shipping Costs:
Shipping fees are calculated at checkout based on the destination and weight of the order.

6. Returns and Right of Withdrawal

6.1. Right of Withdrawal:
Customers may withdraw from their purchase contract within 14 days without providing a reason. This period begins from the date the customer or a designated third party receives the items.

6.2. Exceptions (Customized Products):
Customized products (print-on-demand items personalized to customer specifications) cannot be returned unless they are defective, damaged, or incorrect due to our fault or production errors.

6.3. Return Procedure:
If a product arrives defective or does not match your order, please contact us via email at info@awainart.com within 14 days of receiving the order, providing details and photographic evidence if possible.

7. Product Warranty

All products sold by Awa In Art are subject to legal warranty provisions in accordance with Portuguese law, specifically Decree-Law no. 67/2003, as amended by Decree-Law no. 84/2021.

8. Dispute Resolution

In case of a dispute, customers may use an Alternative Consumer Dispute Resolution Entity:

  • Entity Name: Awa In Art
  • Website: awainart.com

Further information available at EU Consumer Portal or Portuguese Consumer Portal.

9. Privacy Policy

Awa In Art is committed to safeguarding customer privacy. Personal data collected are used strictly for processing orders and communication purposes. Data is not shared with third parties without explicit customer consent. For detailed information, please consult our Privacy Policy.

10. Changes to Terms and Conditions

Awa In Art reserves the right to modify these Terms and Conditions at any time. All updates will be posted on our website and will become effective immediately upon publication.